Terms of Use
updated 01 October 2023
This website is designed as a resource for personal health and wellness focused on increasing your awareness and understanding of health from a holistic perspective. All information on this website is intended to provide general information only, and does not constitute, nor acts as a substitute for, personalized medical advice. This website cannot and does not attempt to provide any advice specific to your individual condition or circumstances, and therefore does not establish a doctor-patient relationship. Never disregard advice from your general practitioner or physician, or stop seeing a healthcare professional due to information on this website.
Acupuncture Clinic Amsterdam strives to provide the best care through personally designed health treatments. In order to gain the most benefits of these treatments, the client must be a participant and have a direct, complete and personal relationship with their health care provider.
It is not permitted to copy, reproduce or modify the information and design for personal or commercial use. Using this website in any manner is subject to these Terms of Service. If you do not agree to these Terms and the corresponding Privacy Policy, please refrain from using this website.
Disclaimer & Limitations
The information provided on this website is for personal use only. Nothing stated on this website is intended to be the practice of medicine or other professional services. For purposes of these Terms of Use – the practice of medicine includes, without limitation, psychiatry, psychology, psychotherapy, or providing health care treatment, instructions, diagnoses, prognoses, or advice. If you rely on any of the information provided by our website, this is solely at your own risk.
This website is under continual development and improvement. The information and recommendations on this website are therefore subject to change. Acupuncture Clinic Amsterdam accepts no responsibility for any damage caused by the use, incompleteness, or inaccuracy of the information provided on this website.
Acupuncture Clinic Amsterdam makes every effort to keep this webpage updated, but provides no assurances that the information contained in this website will always include the most recent findings or developments with respect to the particular material.
Cookies
Acupuncture Clinic Amsterdam only uses analytical cookies that do not compromise your privacy. The cookies are necessary for the technical functioning of the website and user convenience. We do not use cookies related to advertising.
Privacy Policy
Acupuncture Clinic Amsterdam respects the privacy of our clients. This privacy policy is intended to explain and describe the information we collect, how that information may be used, with whom it may be shared, and your choices about such uses and disclosures. We strongly encourage you to read and understand this privacy policy fully. By becoming a client at Acupuncture Clinic Amsterdam you acknowledge and agree that you have read and fully accept this Privacy Policy.
Acupuncture Clinic Amsterdam acts in accordance with legal regulations. The rights and obligations of the client and the care provider are recorded – amongst other things – in the Medical Treatment Contracts Act (WGBO) and the Quality, Complaints, and Disputes Act in Healthcare (Wkkgz).
Acupuncture Clinic Amsterdam keeps a medical record containing personal data, medical history, family history as well as details about the medical examinations and treatments performed. It also contains details that are necessary to your treatment and those we, where applicable and only with your explicit consent, have obtained from another caregiver, such as your general practitioner. The clients have the right to inspect their own file. The legal retention period of your medical record is twenty years.
In accordance with the General Data Protection Regulation (GDPR), Amsterdam Clinic Amsterdam honours and protects your privacy. At the intake, we will ask your permission to record and process your details and work with a treatment agreement. By making an appointment and undergoing treatment, you agree to both the declaration of consent for data processing and the treatment agreement. Acupuncture Clinic Amsterdam only provides your details to third parties, when this is necessary for the execution of our treatment agreement or to comply with any legal obligation.
During the intake and before the treatment you should inform us of any medication use, pregnancy, or treatment by a doctor, therapist, specialist, or other practitioner. It may be necessary to make adjustments to the treatment based on this information. Acupuncture Clinic Amsterdam is not responsible for damage and/or injury resulting from the concealment of medical information such as physical and/or mental conditions, pregnancy, injuries, and medication use.
Appointments and Cancellation Policy
Appointments can be change or cancelled 24 hours in advance, without charge. In case of cancelation within 24 hours, the full amount of the missed appointment will be charged.
Payments are made directly after the treatment. If required, an invoice can be sent by email after payment.
Acupuncture Clinic Amsterdam is not responsible for damage, loss, or theft of personal belongings.
Complaints Procedure
We strive to offer you treatments of the highest quality and care. We would like to draw your attention to the following conditions and applicable complaints procedure (Klachtenprocedure NVA conform de Wkkgz). In case you are dissatisfied with any aspect of our services – and the issue cannot be resolved together – you can seek support or submit a complaint to the professional association NVA (link), of which we are a member. All information is confidential. In case of any disputes, you can contact Stichting Zorggeschil.
Declaration of consent for data processing
Under the General Data Protection Regulation (GDPR) as of May 25, 2018, Acupuncture Clinic Amsterdam is required to inform its clients of what data is being recorded and who has access to this data.
To offer the best treatment possible, keeping a medical record is necessary. This is also a legal obligation imposed by the Medical Treatment Contracts Act (WGBO). The medical record contains notes about the client´s health condition, underlying patterns as well as the performed examinations and treatments. This data is recorded, carefully stored, and kept for 20 years as prescribed by the WGBO.
We honour your privacy and ensure professional secrecy. During the intake your permission to record and process your data will be asked and recorded in your medical record. The treating therapist is the only one who has access to the data in the medical record and has a legal duty of confidentiality. The data that will be recorded includes the following:
General data:
• Name, address, postal code, place of residence
• Date of birth
• Gender
• Phone number
• email address
• General practitioner
• Citizen service number (BSN)
Anamnesis data:
To get a complete and holistic picture of the client´s health, we have an elaborate anamnesis during the intake. The following data will be requested, recorded, and kept:
• main complaint as well as additional complaints
• chronic conditions / surgeries / accidents / medical conditions from the past / possible pregnancies / childbirths
• life events / traumas
• medication / supplements / drugs
• family / home situation / work / sports / hobby
• various questions to gain a complete picture of one’s state of health and make a correct diagnosis according to Traditional Chinese Medicine
Access and sharing of data
As a client you have the right to see, change or delete your personal details. You also have the right to withdraw your consent for processing your personal details or to object the processing of your personal data.
Upon request, the client has the right to gain access to the medical record and if needed, a copy may be provided. In case of removal or destruction of your personal data it is necessary to file a request in writing.
The medical record contains data that is necessary for your treatment and that the therapist, with your explicit permission, can obtain from another healthcare provider; for example, your general practitioner or a specialist. Upon request and only in consultation, your data will be shared with other parties. Written permission from the relevant client is required. Only when legally necessary, your data may be provided to third parties without your consent.
Acupuncture Clinic Amsterdam would like to remind you of the possibility to file a complaint about how we process your personal details with your practitioner or with the Autoriteit Persoonsgegevens.